LESSON FOR MARKETERS
For small and medium-sized businesses, I absolutely LOVE the efficiency that comes with digital / social advertising. It's highly targeted, it's inexpensive and you control the costs. If it isn't already, it should be a part of your marketing efforts.
What are your success stories with digital advertising? What are the challenges you are still facing?
In my previous blog post, I listed the top 10 marketing highlights from 2015. In it, I (among other things) congratulate a brand -- Big Ass Fans -- that very cleverly poked fun at Kim Kardashian and her.... um.... well, let's leave it at that. Hoping that it might be an interesting post for business owners interested in marketing their business, I decided to post it on Facebook and boost the post with some advertising dollars. The image that I assigned to the Facebook post (shown above) was of her bare back (only!). According to Facebook's advertising guidelines, that was too much skin. I chose the image because my Facebook post described the blog post as "A look back at the marketing topics that are important...", and Kim Kardashian is looking back at the camera. See what I did there? Alas, the ad wasn't approved, and I had to change the Facebook post image to something far less clever.
It got me thinking, though, of the difference between Facebook and print media when it comes to marketing and advertising. On one hand you have Facebook who earned $16 billion in advertising revenue in 2015. On the other hand you have traditional print media (including magazines), who are suffering unprecedented declines in advertising revenue. This gives Facebook the flexibility and authority it needs to insist that advertising be done the proper way. This makes print media desperate for whatever ad revenue it can scrape together. Case in point: the Kim Kardashian image I am referring to is from a recent edition of Paper magazine who, as I'm sure you know, resorted to sexism for their cover photo and to full frontal nudity on the pages inside. It was clearly a desperate move to boost circulation, which would presumably attract advertisers.
Four thoughts on the matter:
LESSON FOR MARKETERS
Am I too much of a Facebook apologist? Am I overly critical of print?
Social media costs money.
We get it.
By now we've all come to realize that social media isn't "free". There are many costs, such as staffing and advertising (which this insightful infographic demonstrates) that marketers and business owners need to consider.
What I LIKE MOST about the infographic is that it goes on to list all the BENEFITS of an investment in social media, most of which are immeasurable. They (Social Media Today) list these benefits (which were gathered via an eMarketer survey) as a way of illustrating that marketers have dismissed "low cost" as a real benefit. A valid point to make, and an important one for their purposes. But to me, the most important point of this whole infographic is the fact that there are MANY benefits of social media, most of which are immeasurable, and all with considerable impact on the success of a business. Sure, we may not be able to calculate a numeric ROI (since we can't measure the total return), but the length of this list of benefits makes it hard to justify NOT investing in social media.
IMHO, there are a few missing from the list! Notably:
LESSON FOR MARKETERS
The case for investment in social media is compelling (perhaps overwhelming). The real question is whether or not you're taking advantage of all the benefits.
Any benefits that I missed? Don't forget to also check the ones in the infographic.
Too many businesses forget that social media is.... wait for it.... SOCIAL!
Social media is (supposed to be) a collection of real conversations between real people. They just happen to take place on a screen, rather than in person. Too often, though, businesses use social media as a channel to talk about their business, their offers, their events and so on. They treat social media as another channel for promotion. In other words, they talk about themselves.
With that in mind, look back at your posts, read them in succession, and imagine that you're saying all these things, in person, to real people. How do you sound? Do you sound like that annoying guy who only talks about himself? Are you saying anything that would be interesting to real people? My guess is (based on what I see every day on social media), NO.
You need to dedicate a considerable portion of your social feeds to interesting dialogue about things that have nothing to do with your business, just like you would in a real social setting! Real life conversations include all kinds of dialogue about current events, pop culture, and...wait for it... interesting topics! Eventually, the conversation may turn professional, but if you compare your social media feeds to what you talk about in real life to real people, there are surely vast differences in tone. And there shouldn't be.
The best example of real social engagement on social media is Mashable. They talk about all kinds of interesting things that have nothing to do with them. In the illustration above, I captured three recent posts: one about a nasty sea slug, one about the Paris attacks, and one about the Biebs. None of those posts are about about Mashable, a digital media website which describes itself as a "source for news, information and resources for the Connected Generation". They started in 2005 as a site focussed on technology and new media, but they quickly realized that when it came to their social media activity, they needed to be... wait for it...you know what's coming...SOCIAL! They talk a LOT about things that are interesting, regardless of how closely they relate to their business or their offerings. Slugs have nothing to do with tech. The Paris attacks have nothing to do with the Connected Generation. They talk about these things because they are interesting, and people listen. A LOT of people (they currently have more than 6 million Twitter followers).
THE LESSON FOR MARKETERS
You want to be interesting on social media, not self-promoting. Why? Because people listen to interesting brands. And the more interesting you are, the more likely you are to be remembered when those people need to buy a product that you just happen to sell. Social media's not for inspiring a purchase. It's for engaging in dialogue that makes you memorable. It's that brand awareness that will lead, one day, to purchase consideration.
How will you know if you're doing it right? Go back to your social media feeds and pretend you're saying what's in your posts to real people in real life. Do you like what you hear?
How much of your social media activity is dedicated to interesting conversation that is unrelated to what you sell?
LESSON FOR MARKETERS:
The FIRST thing to do it the difficult but important work of deciding who your brand wants to reach. It all starts from there. If you've done that already, show it to people that haven't seen it and get their honest opinion about how well you done that.
What do you think of the ad?
Michael Sam, the first openly gay athlete to be selected in the NFL draft, wasn't fortunate enough to make the lineup of any NFL team. On Friday he found a home with the CFL's Montreal Alouettes.
The Huffington Post wrote about it and posted a link to their article on Facebook (image on the left), giving us the headline and the key information we needed to decide if we were interested in reading more or not. NFL.com, the click-baiters on the right, gave us nothing. They teased us, forcing (or baiting) us to click to find out which team signed him.
In the HuffPo example, they may not get as many clicks, but the click-throughs will be engaged readers, interested in all HuffPo has to say about this story. In the NFL.com example, they will get more clicks (probably the same number of engaged readers as with the HuffPo example, and a few more of the curious uninformed) which, presumably, allows them to sell advertising at higher rates. But at what cost?
In my case, I'm annoyed by NFL.com. They've given me so little information that I'm forced to click to get the basic information that I need. So annoyed in fact that I didn't click on that link. Instead, I continued down my Facebook feed and clicked on the HuffPo link to read the whole story.
LESSON(S) FOR MARKETERS
What do you think? Am I the anomaly? Is it worth it to annoy your readers to get more traffic? Comment below.
We've all had crappy friends.
Among the worst of our crappy friends is the friend that likes you when he needs something from you, but completely discards you when he doesn't.
Facebook needs you. They need your advertising dollars so they can please shareholders, so they roll out slick advertising apps that allow your business to target just the customers you want to target, and they make the pricing model very enticing. It really is a great advertising model that allows for real-time testing, tweaking, measurement and results.
But just as quickly as Facebook befriends you, they toss you aside. As Fast Company points out, your Facebook posts appear in the Feeds of your fans about 2% of the time. 2%. Unless you boost the post (give Facebook money to show it to people), brand posts are barely shown to anyone. Now you see how Facebook really feels about you. They don't really do anything for your business unless you have something to give them. Some friend.
SO WHAT CAN YOU DO ABOUT IT?
What do you think? Have you given money to Facebook? With any success? Are you succeeding without advertising? We'd love to hear your thoughts.
This morning, a random Tweeter named Chris Menke had a really clever thought about Big Ass Fans (image above).
He WOULD HAVE won the internet today (still gets the silver though), were it not for Big Ass Fans' response:
(On the off chance you don't get the Kardashian reference, here you go.)
This is brilliant on so many levels:
LESSON FOR MARKETERS
Social is easy, effective, fun, and less time consuming than you might think. Plus there are a multitude of lesser-known benefits, including employee satisfaction and loyalty. Go have fun!
Click to follow Chris, Big Ass Fans and Share Of Marketing on Twitter.
This isn't the first brilliant thing Big Ass Fans has done. Read what I said about them back in March here.
Yes, I'm a marketing nerd, so yes, the Super Bowl ads are worth talking about to me. So here I go!
First, here are the criteria for a great ad:
So, ON TO THE LIST! I tried to select the top 3 ads, but there are 4 clearly superior ads. Hey, at least it creates symmetry, since there are four quarters in a football game! It's a stretch, I know. Here we go:
Q1 - CHEVY
WHY IT'S GREAT: It's certainly memorable, since it terrifies us that the Super Bowl coverage has blacked out!! The message is simple, and it makes us want that truck, which elevates the brand!
Q2 - ESURANCE
WHY IT'S GREAT: This one is exceedingly memorable. The 'sorta you' concept is brilliant, it ties in to pop culture with the Breaking Bad connection, and the script is actually quite funny. I also give it points for the simplicity of the message: coverage specific to YOU. Bonus points for the #sorta hashtag at the end.
Q3 - T-MOBILE
WHY IT'S GREAT: This ad is also extremely memorable. It's funny, and it stars Kim Kardashian West who is one of the biggest celebrities on the planet. I don't have a lot of good things to say about her, but her willingness to poke fun at herself makes the ad more enjoyable. Of all the Super Bowl ads, this one also boasts the clearest message: T-Mobile lets your keep your unused data.
Q4 - ALWAYS
WHY IT'S GREAT: This one excels at all categories. The message is clear and simple ('Hey girls, Always has your back'), it definitely taps into our emotions, and it elevates Always brand in our minds. As added bonuses, the logo is interspersed in the ad, and the #LikeAGirl hashtag is a social media hit.
LESSON FOR MARKETERS
If you're creating an ad (in any form, not just TV), remember the criteria. Can you list them in your head without scrolling back to the top?
Here is a complete compilation of the Super Bowl ads. Which ones do you like better than the four listed here? Drop us a comment!
$4.5 million for a 30-second Super Bowl ad is as crazy as paying $51 million to talk to a MLB pitcher... or is it???
NBC just announced that it sold every Super Bowl ad spot for a record $4.5 MILLION FOR EACH 30-SECOND SPOT.
The immediate reaction to the price tag is often, "There's no way the advertiser makes its money back!"
Not so fast.
In 2006 I distinctly remember being outraged that the Boston Red Sox paid $51 million just to negotiate with a promising Japanese pitcher named Daisuke Matsuzaka. "There's no way a pitcher who plays every fifth game is worth that!" I announced to anyone willing to listen. Then a colleague changed my thinking on baseball contracts...and subsequently on advertising costs...with one statement. "They expect to make that back in jersey sales alone" he said.
I guess it's worth it then! I'll shut up now.
The simple fact of the matter is that advertisers make their money back...and then some...for Super Bowl spots. Consider:
Forbes, who estimates the value of each spot at $10 million, believes the advertisers make their money back on brand recall alone.
Much like the Red Sox making their investment back in jersey sales alone.
That, my friends, is the power of brand impressions, and the power of the Super Bowl.
Despite all this, many previous SuperBowl advertisers are backing out due to the hefty price tag. What's your take on the ROI of Super Bowl spots?
This blog is written by Glenn Cressman, Share Of Marketing's founder and Chief Share Builder (bio). It covers all things marketing. Feel free to comment!
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